Immediate Mystery Guest

For Hotels, Resorts and Spas in the European continent.

1 h

2,130 British pounds

Customer's Place

Service Description

This booking option is suitable when looking for last-minute insight and you don't already have a contract with us. Please note that this service carries higher costs than those inside your package/contract, please only book if you require your report within 2 weeks and do not have time for a consultation prior. The report will include: Analysis of discovery Analysis of booking UX Analysis and Suggestions for booking process Analysis of pre-arrival touchpoints (if any), journey to the experience and arrival Sensory evaluation for key moments during the experience

Cancellation Policy

Please inform us at least 12 hours in advance if you need to cancel your appointment. Failure to cancel your consultation results in a $60 charge for our consultants' time. If you need to cancel within the 12 hours before your appointment, please use the contact form on our website.