We audit experience from discovery right through to the post-stay touchpoints. Offering independent insights to ensure optimum customer experience and analysis of the marketing to experience alignment. Our experience audits generally combine each of the following services:

Sensory Evaluations ensure your environments are inclusive to the 5-16% of those with sensory sensitivity and identify opportunities to immerse your guests in your brand further. 

We partner with repeat luxury consumers, aligning with your brand's target characteristics, based on pre-analysis consultation. Embodying the archetypes of your clientele, to offer tailored insights to achieve short or long-term goals through optimised CX.

The majority of the luxury market is behind today's standards of digital visual communication, so investing in your content creates a significant advantage. Luxury hospitality and travel content packages that transform your digital presence within 2-weeks.

The consumers of today are researchers. We deep dive into your online presence, highlighting areas of concern and providing actionable insights for competitive advantage.

Flooding socials with socially proofed content; working with micro to macro influencers, encouraging organic or facilitating paid content.

Let's activate a digital campaign targetting Gen-Z luxury consumers.

Today's consumers rely on influencer and celeb enoresement before recommendations from friends. 

Unlock your B2B value for cost-effective solutions to elevate the experience of your brand.